Train-the-Trainer by DataHomeLab

12.1 Standards

Safety remains the fundamental quality objective and has the highest priority. Reliability, punctuality, image and efficiency are other quality factors which are considered in the interest of customers. All employees are jointly committed to attain the quality goals, with management bearing special responsibility. Development and maintenance of the quality management system are important prerequisites to attain these targets. The quality goals can only be obtained when everyone plays an active part in the implementation.

This means:

  • Everyone is responsible for the quality of his own work.
  • Everyone has to comply with the laws, regulations and procedures of those states in which operations are conducted.
  • Everyone provides and receives services in the course of internal operational procedures.
  • Teamwork is considered a trusting relationship between customer and supplier. The basis for this teamwork is provided by simple and clear process structures and operational procedures which are subject to on-going revision and improvement.
  • Everyone is obliged to handle and pass on information in a circumspect manner.

Management posture

Examiners, instructors and managers should demonstrate exemplary behaviour, a cooperative style of management, the creation of free scope for decision making, promote commitment and a sense of identification with the company among the staff. In addition to the general management responsibilities (such as deploying and fostering the staff in accordance with their capabilities and dispositions), they should also promote initiative and creativity, encouraging working conditions in keeping with the latest standards.

These goals further necessitate:

  • Personal commitment, identification with the quality concepts and further training on the part of the management.
  • Ensuring that the necessary technical, organizational and personal resources are available to attain the required quality.
  • Development of the Quality Management System, which includes continuous analysis and surveillance of the operations as a whole. Willingness to consider errors and shortfalls as an opportunity to improve the process of quality management.
  • Promotion of a working atmosphere based on mutual respect and providing support by jointly solving problems.
  • Promotion of open and efficient communications without departmental or hierarchic barriers.
  • Granting the largest possible scope of responsibility and authority to each employee.
  • Informing the staff of the role they each play in the overall operation and notifying them of the achievements and success.

Training personnel responsibilities

Training personnel have the responsibility of developing the potential and skills of company pilots. Training personnel are expected to uphold standards and provide a positive role model to all other personnel. Training personnel are in the best position to monitor the quality of training and its applicability to normal line operations. Training personnel should take responsibility for making and suggesting training-system and course improvements. Training personnel have a personal responsibility for ensuring that the records they are required to submit are both accurate and complete. Each item of training has an objective which should be understood and each trainer must be aware of the objectives and the standards required.

Responsibilities of personnel assigned training and / or checking duties include:

  • Carrying out training or conducting a check as directed on flight crew.
  • Correcting any procedure not in accordance with the Flight Crew Training Manual, Operations Manual or the Requirements of the Authority.
  • Supervising ground and en-route training.
  • Familiarizing flight crew with the latest operational procedures.
  • If holding the relevant authorization, carrying out License Proficiency Checks / Skill Tests as directed and Operator Proficiency Checks and Line Checks on behalf of the company.
  • Making proposals for improving safety standards and efficiency in training and line operations.
  • Completing check and training forms promptly on completion of the training or check and forwarding the completed forms to the appropriate office.
  • Where so qualified, revalidating pilot licenses (Certificate of Test) as appropriate on satisfactory completion of a test or check.

Pilot Instructors and Examiners are expected to conduct training and checking to the highest levels of quality and effectiveness. This is a fundamental requirement that has a direct impact on the safety and efficiency of flight operations.

The Instructor / Examiner Competency and Performance Framework

A considerable effort is expended to ensure that the training received by a new instructor will establish a high level of knowledge and skill in the training role that meets the expectations of both the Operations Training department management, and of the trainees.

The Instructor / Examiner Competency and Performance Framework has been developed with the purpose of describing these expectations, in a concise and objective form. The framework serves as a basis for describing the baseline objectives of the initial qualification training and evaluation of new instructors, as well as being the reference for the on-going evaluation and development of current and qualified instructors and examiners.

The framework shall serve as a standard point of reference for:

  • Individual instructors and examiners to regularly self-evaluate their own level of performance in the specified competencies.
  • Those individuals charged with conducting the initial evaluations of new instructors, and the regular recurrent evaluations of current instructors and examiners.

The content of the framework has been based upon established industry practices and standards, adapted for operator and ATO instructor qualification. The seven competency units are summarised on 12.2 Instructor Competencies and reproduced in full at A2.1 Introduction and Framework.

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